Alaska Airlines, which is in the process of integrating merger partner Virgin America, edged out runner-up Southwest and third-place finisher Delta to win the top spot in The Points Guy's ratings.
“Alaska scored consistently well across a number of key criteria, ranking in the top three for airfare, on-time arrivals, customer satisfaction, baggage and a best-in-the-industry frequent-flier program,” The Points Guy website said in a statement announcing its rankings.
“Southwest ranked a surprisingly low #6 last year, but made a major comeback to this year’s second place spot due to gains in two key areas — lower airfare and an increase in the size of its already sizable route network,” The Points Guy statement said. “The airline continues to rate at the top of two other categories — customer satisfaction and baggage & change fees — due to its highly popular policies of not charging fees to change or cancel flights, and giving all its customers two free checked bags.”
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To come up with its 2018 airline rankings, The Points Guy said it used “a strategic methodology based on specific criteria and data, evaluating on-time arrival rates, passenger complaints, cabin comfort, baggage issues, and much more.”
“We take pride in the data we’ve assembled from sources across the industry and largely based all criteria on what we believe regular passengers care about most. Alaska Airlines, with Southwest and Delta to follow, are clearly doing it right,” The Points Guy founder Brian Kelly said.
Source: usatoday
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